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Tenant Engagement & Involvement Coordinator
Location: Head Office, Oldbury B68
Hours: 35-hours per week, 9am-5pm
Salary: £26,000 per annum
New Outlook has been providing housing and care services to people with sensory impairment across the West Midlands for over 170 years.
We currently have 10 Care and Supported Living services across Birmingham, and some General Needs properties in Redditch.
We are looking for an enthusiastic individual with at least 1 years’ previous experience of working in a Housing environment and with engaging and empowering tenants. This is a real opportunity to join a growing organisation that is flexible and supportive.
You should have awareness of Tenant Satisfaction Measures, the National Housing Federations ‘Together with Tenants’ initiative, an understanding of the legal framework and legislation around tenant involvement, and an understanding of the role of an Engagement and Involvement Coordinator.
You must be a people’s person; a can-doer with a pleasant, warm personality that makes you approachable. You will enjoy talking to our tenants and finding ways to engage them in all aspects of their tenancy. You will have a real passion for enhancing tenants’ experiences so that each person gets the most out of their home. Alongside the tenancy part of this role, we want you to engage and empower our tenants, so we are seeking someone who enjoys arranging events and meetings, where tenants’ voices can be heard.
You will be responsible for recruiting and engaging tenants to participate in tenant involvement opportunities and promoting a people’s panel, as well as creating events for tenants, external stakeholders, and community groups.
You should be proficient in using internal housing systems to update people’s records and have a good understanding of Microsoft packages, to include Word and Excel.
Duties for this role will include but are not limited to, ensuring tenant involvement with a focus on setting up forums and surgeries for tenants, signposting tenants to external agencies within the community who can enhance our support, arranging social events, supporting the Head of Housing with measuring customer satisfaction, report writing based on meetings held with tenants, and having an understanding of the legal framework and legislation around tenant involvement.
As an Engagement & Involvement Coordinator, you will be working with tenants with varied needs, therefore you must be flexible in your approach with excellent listening skills and a high level of empathy and understanding. You should be self-motivated, capable of independently managing your office schedule, and conducting on-site visits to services. You will occasionally visit our properties in Redditch, so the commitment to visit different sites is essential. You should be prepared to occasionally work outside of office hours to meet the needs of tenants.
Please note, you must have a full UK Driving Licence and use of a car for business purposes, and able to apply for enhanced DBS clearance, together with evidence of your Right to Work in the UK. These will need to be shown at the interview stage.
If you think you have what it takes with the experience to match, then we want to hear from you.
How to Apply:
Please send your up-to-date CV to us at jobs@newoutlook.org.uk . If you would like a Job Description, please contact HR on 0121 602 6518. Please note, we are actively reviewing applications and may close this advert early if a successful candidate is found.
Closing Date: 20/03/2025
Interviews: Telephone interviews to take place on 28/03/2025. If successful, a face-to-face interview will be arranged for 04/04/2025 at our Head Office in Oldbury, or via Microsoft Teams.
New Outlook is a Disability Confident Committed employer.
No agencies.
Care & Support Worker – Erdington
Location: 39 Silverbirch Road, Erdington B24
Hours: 28-hours per week
Salary: £11.60 per hour
New Outlook is looking for an experienced care and support worker to join the staff team at 39 Silverbirch Road based in Erdington.
You must have at least 2 year’s previous experience in a care/support worker role; in providing personal care and administering medication. Duties include assisting with activities, shopping and meal preparation, person-centred planning, maintaining records and documentation, and domestic tasks where required. You will need to be flexible, caring, and show a genuine willingness to undertake further training as required.
There is a 7-day rolling rota in place and you will be required to work day shifts (early shift times 8am-3pm, and late shift times 3pm-10pm), on weekdays, weekends, and Bank Holidays, where appropriate.
We offer a pension scheme, staff discounts, and ongoing training, with support and development opportunities.
39 Silverbirch Road is a CQC registered property that provides 24-hour specialist care and support to vulnerable adults aged 18-65 with a sensory impairment, and other complex needs.
Please note, successful applicants must be able to work 28-hours per week, without visa restrictions, and will be required to provide enhanced DBS clearance, together with evidence of their Right to Work in the UK.
How to Apply:
Please send your CV to us at jobs@newoutlook.org.uk . If you would like a Job Description, please contact HR on 0121 602 6518. Please note, we are actively reviewing applications and may close this advert early if a successful candidate is found.
Closing Date: 24/03/2025
Interviews: Telephone interviews to take place on 03/03/25. If successful, face-to-face interview will be arranged on 10/03/25 in Erdington.
New Outlook is a Disability Confident Committed employer.
No agencies.
Bank Staff (Care & Support) – North Birmingham
Locations: Erdington B24, and Sutton Coldfield B73
Hours: zero hours contract
Salary: £11.60 per hour
We are looking to expand our Bank Staff register with experienced care workers to work at our properties in the Erdington, and Sutton Coldfield, areas of Birmingham.
Our properties offer a 24-hour service; providing front-line care and support to vulnerable adults, some of whom have a sensory impairment as well as other physical and learning disabilities, and complex needs.
The role of Bank Staff is to provide cover for permanent staff during times of absence, holidays or sickness.
Our properties have 7-day rolling rota’s covering early, late, evening, night, or sleep-in shifts (shift times are 8am-3pm, 3pm-10pm, or 10pm-8am), on weekdays, weekends, and Bank Holidays where appropriate.
You should have at least 2 years’ previous experience of working in a care and support role; preferably in learning disabilities and visual impairment.
Duties include providing support with personal care needs and medication, assisting with activities, shopping, meal preparation, person-centred planning, and domestic tasks where required. Part of the role is to assist in maintaining accurate records and documentation, assisting in maintaining the security of the building at night, and adhering to all policies and procedures of the Association. You should be flexible, caring and have a genuine willingness to undertake further training as and when required.
Please note, successful applicants should have no restrictions, and will be required to provide enhanced DBS clearance, together with evidence of their Right to Work in the UK.
How to Apply:
Apply now by sending your CV to us at jobs@newoutlook.org.uk .
Closing Date: 24/03/25
Interviews: Telephone interviews to take place on 03/03/25. If successful, face-to-face interview will be arranged for 10/03/25 in Erdington.
New Outlook is a Disability Confident Committed employer.
No agencies.
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If you need job information in a different format (eg large print) or help with your application please call us on 0121 602 6518.
An interview is guaranteed to anyone with a disability whose application meets the minimum criteria (ie required qualifications, skills and/or experience) for the post.
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